Frequently Asked Questions…

WHAT DO I NEED IN ORDER TO SECURE MY RESERVATION?

We have a short term rental application on our website.  We require: Photo ID for all occupants over 18, a valid credit card and a short contract signed prior to possession.

DO YOU REQUIRE A SECURITY DEPOSIT?

Yes, we require a security deposit for all of our units. The deposit is based on the length of the stay. As long as the property is returned in good condition, the full security deposit is returned within 30 days of your departure.

IS PARKING AVAILABLE?

ALL our locations include parking.   Depending on your location – there is ground level outside parking  or garage parking. No car? Public transportation is very accessible on almost all of our locations.   London Transit / Uber and Taxi service are also excellent resources. Most locations also have grocery stores, restaurants, banking etc., all  within walking distance from the units.

WHAT IF I HAVE A MAINTENANCE ISSUE?

Most Buildings have on site staff or staff on call.   We also have a 24/7 phone line and always provide you with contact information in the event of an emergency.

DO YOU OFFER CLEANING SERVICE?

Apartments and homes are cleaned between guests. Guests are responsible for keeping the apartment clean during their stay, but cleaning service is available for an additional charge.  Some private units feature bi-weekly cleaning included.

DO YOU ALLOW SMOKING IN YOUR PROPERTIES?

No, we do not allow smoking in our properties. There is a $250 charge if there is smoking in the apartments and you run the risk of being asked to leave.. without a refund for your stay.

DO YOU ALLOW PETS?

While the majority of units are not pet friendly, we often have a few spaces that allow furry friends.

HOW DO I PICK UP MY KEYS?

Once your reservation is confirmed you will receive detailed arrival information, which includes picking up keys or details to a code.  Each unit has different access. Some locations have key lockboxes or entry codes. We are also always available to meet our guests.

WHAT DO I NEED TO DO AT MOVE-OUT?

Move-out must be by 11 a.m. EST on your departure day. For your move-out, we ask that you return the property in the same condition it was rented to you in, including general cleaning.  Laundry is usually left in the bathtub for the cleaners.

WHAT IS YOUR CANCELLATION POLICY?

If you cancel your reservation 30 days or more prior to your move-in date/time, there is no cancellation fee If you cancel within 30 days or less prior to your move-in date/time, your deposit will be forfeited. Cancellations must be submitted in writing to Info@harrisoncartergroup.com.

WHAT IF I NEED AN APARTMENT FOR AN EXTENDED LENGTH OF TIME?

Harrison Carter Group  typically provides accommodation for no longer than six months in our short term units.  Each unit’s availability is different. However, longer stays can be arranged. Please contact us direct for more information.

Need more information? Email or Call us!

Coming from a distance?   Virtual tours / Skype / Facetime