Landlords & Tenants FAQs
General
We manage and lease rental homes across London, Ontario and nearby communities— Komoka/Kilworth, Delaware, St. Thomas, Arva, Ilderton, Thamesford and more.
Condos, townhomes, single-family homes, duplexes, and executive rentals (furnished & unfurnished).
Over 20+ years in London, data-driven pricing, rigorous screening, premium marketing, responsive maintenance, and clear owner reporting—so both owners and residents can #LoveWhereYouLive.
Landlords: book a quick call or email info@harrisoncartergroup.com / 519-473-8300.
Tenants: apply through the listing page or request a showing online at info@harrisoncartergroup.com or at 519-473-8300
For Landlords
- Tenant Placement: pricing strategy, professional photos & copy, syndication to major rental sites, MLS + social media, facilitate all showings, full screening and credit checks, Ontario-compliant lease agreements & move-in packages.
- Full Property Management: rent collection, trust accounting & statements, maintenance via vetted trades, inspections, compliance reminders, and resident relations.
A local comparative market analysis (condition, location, amenities, seasonality, and demand signals like click-through and inquiry volume). We review weekly and adjust if needed.
Credit, income/employment verification, landlord references, and ID checks—consistently applied to every applicant in compliance with Ontario law on the OHRC
The Ontario Standard Lease, with property-specific schedules/addendum /condo rules as needed. Our leases are reviewed by paralegals and are always up to date with current legislation and the RTA
Timing depends on pricing, condition, and supply. With strong positioning and access, most well-presented homes lease within a typical market window; we update you weekly on views, leads, and feedback.
Yes. Tenants submit work orders through our portal; we triage and dispatch vetted vendors. Urgent issues are handled 24/7. You approve larger estimates per your threshold.
We deposit funds monthly and provide owner statements with rent, expenses, and invoices.
We keep a simple, transparent fee structure for leasing and management. Share your property details and we’ll send a tailored proposal.
We manage notices, documentation, and next-step guidance under the Residential Tenancies Act (RTA) and coordinate with legal professionals when required.
Book a call with our onboarding team, have them out for a property assessment, sign the management / Placement agreement, share keys/codes, insurance details, utility info, and we’ll launch marketing (or take over mid-tenancy) with a clear onboarding checklist.
For Tenants
Click “Request a Tour” on the listing or Email / call 519-473-8300 with the address. We offer flexible time slots with our showing agents.
Complete the online application and upload photo ID, proof of income/employment, and references. Each adult occupant applies separately. View our application page for more information.
Applications are assessed on credit, income stability, rental history, and overall fit with property rules (e.g., condo bylaws). First and last month’s rent is standard and is staggered. Last month’s rent deposit is required prior to lease signing. First month’s rent is due before keys / move in. ALL of our homes are smoke free.
Yes—tenant insurance is required for the duration of the lease ( liability). Get a quick quote in minutes with our partner Duuo; then email your proof of insurance before move-in to your contact at Harrison Carter Group.
Each listing states what’s included. If utilities are extra, set up accounts before move-in. Many buildings offer bulk internet/cable options—check the listing notes.
Pet policies vary by property and condo rules. If permitted, include pet details in your application.
The majority of our landlords prefer e-transfer. We also support pre-authorized debit and other standard methods where available.
If we manage the property you would submit through the portal with photos if possible. Emergencies (flood, no heat in winter, major leaks) call us immediately at 519-473-8300 after submitting the ticket. If your landlord “self manages” - you would connect with them directly.
We follow the RTA—generally 24 hours’ written notice for non-emergency entry during prescribed hours, and coordination for showings/inspections.
Leave the unit clean and free of belongings, return all keys/FOBs, and provide your forwarding address. We’ll share a simple move-out checklist (appliances, garbage, floors, patching small nail holes, etc.) ahead of time.
In Ontario, leases renew automatically and revert to “month to month”. This is in line with the Residential Tenancies Act regulations.